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Request account deletion

You can begin from the web even if you installed TripToad from an app store. The account page offers a seven-day recovery period or immediate permanent deletion.

Open Your account

Follow the account trail

The request lives in the signed-in account so it can be tied to the correct person.

  1. 1

    Open Your account

    Sign in to the TripToad account you want removed and open the account page.

  2. 2

    Find Danger zone

    Scroll to Danger zone and select Request account deletion.

  3. 3

    Choose when deletion begins

    Keep the recommended seven-day recovery period, or choose permanent deletion now.

  4. 4

    Confirm your identity

    Type the account email, review the warning, and sign in again to confirm it is you.

Choose when permanent deletion begins

The recommended option makes normal account use unavailable immediately and gives you seven days to restore the account. The screen shows the exact deadline; permanent deletion begins after it. The immediate option begins irreversible deletion after fresh confirmation and has no recovery period. For every trip you own, you must explicitly transfer it to an existing editor or delete the whole shared trip. TripToad confirms deletion only after checking that your data has been removed here and from the services used for your account. Disaster-recovery copies of private data are kept no longer than 30 days after live deletion, and a safety report keeps its content but loses your identity and is kept no longer than 12 months after its case closes. The Privacy Policy has the detail.

Download a copy first

Your account page also has Download my data. Use it before requesting deletion if you want a copy, because normal account use becomes unavailable as soon as either deletion mode is accepted.

Cannot sign in?

Contact support from the email used for the account when possible and state that you want the account deleted. Never send your password or a verification code.

Contact support