Help for the part of the trip that got stuck.

Start your first plan

Choose New trip, then give it a name and dates (or Dates not finalized). It uses your home currency, and Advanced sets a different trip currency. The new trip opens on Summary with five ways to start: Import a booking, Start gathering ideas, Build the itinerary, Start from another trip and Plan with the Assistant. Use any of them, in any order.

Find your personal import address

On the web, open Your account from your initial in the top bar and find Your import address. In the phone app, open Settings from your trips list, then Email import address. Forward booking confirmations to that address and TripToad files each one to the matching trip; anything it is not sure about waits in your Import Inbox. Both places let you copy the address.

Finish a receipt that was only partly read

The receipt review shows what was read and a Still needed line naming what is missing, such as the receipt's currency, the amount, the date or who paid. Fill those in yourself. Confirm becomes available once nothing is still needed. An amount that could not be read stays empty instead of showing 0.00, and choosing the currency fills in the lines that were read without scanning again.

If you leave before confirming, open Add a receipt again and choose Pick up where you left off. An unfinished receipt expires after 24 hours. Scan again uses one of this month's receipt scans, and you can always enter every line by hand. A receipt saved after this month's scans ran out can be scanned from its review once scans are back.

Free allowances, and what happens when one runs out

TripToad is free to use today, and no paid plans are for sale. Each account has standard monthly allowances, counted per calendar month in UTC:

• 100 AI questions, one pool shared by the Assistant, Trip Briefs, AI suggestions, AI briefs on places, AI options for planning gaps and receipt translation
• 25 AI changes, where AI edits a trip
• 20 booking imports, whether forwarded, pasted or uploaded
• 10 receipt scans

A trip's automatic Trip Brief uses the trip owner's AI questions, not those of whoever opens the trip. An account can have a different allowance when one has been granted to it. An allowance is a limit, not a promise that every attempt works: a receipt scan that reaches the reading service counts even when the receipt cannot be read. When an allowance runs out, only the features that use it pause until the next month starts. Because the AI questions are one shared pool, all of the features that use them pause together. Adding plans and bookings yourself and recording expenses keep working without AI.

When an AI feature or a scan does not run

The message tells you which of these happened:

• It asks for your agreement. AI features send trip content to an outside provider only after you accept. Choose Accept and the action runs again; Not now sends nothing. You can change this later under AI processing in Your account on the web, or in Settings in the app.
• It says you have used your AI questions for this month, reached your monthly AI limit, or used this month's receipt scans. That allowance is used up and resets at the start of next month. On a Trip Brief it is the trip owner's AI questions that ran out. Nothing is wrong with your account.
• It says the service did not finish, for example that scanning did not finish and the earlier reading is kept. The outside service failed or timed out; what you already entered is kept. Check the system status page, then try again later.
• It says you are offline. The phone app shows Offline and what was saved on the device. Changes are not saved while offline and are not queued to send later, so try again when you have a connection. AI features and scans need a connection.